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Customers

To help you get the most from your Tuxedo MasterCard® Prepaid Card and eccount, we’ve developed tips and tools to make it easy.

Here you will find details on the essential features of using your card and eccount, such as how to get balance alerts, move money or block your card. You can also make use of our online tools such as our ATM Locator

Ways to manage your money:


Simply log-in to your eccount online, call the automated telephone line,  or by sending a text.

You must register your mobile number with us, in order to do so, please contact Customer Care. To manage your money by text you must have a UK registered mobile phone.

Log-in Online:

Log-in and choose ‘eccount Summary’ tab

Call our automated telephone line: 0871 220 6420

Text the word from the list below to: +44 7781 474 776 or 80777 in UK:

Your money

Check total balance                                         BAL

Check card balance                                         BAL XXXX

Check eccount balance                                   BAL ECC

Block your card from use

Block your card(s) from being used              BLOCK 

Block a specific card from being used          BLOCK XXXX

Enable your card(s) after blocking use

Unblock your card(s) from being used         UNBLOCK

Unblock a specific card from being used    UNBLOCK XXXX

Report your card(s) lost or stolen

Report your card(s) lost                                  LOST

Report a sepcific card(s) lost                        LOST XXXX

Report your card (s) stolen                            STOLEN

Report a specific card stolen                        STOLEN XXXX 

Notes: Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit card number.

This service only applies if cards are registered to the mobile number that the text is being sent from.

Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE.

Block, unblock, lost and stolen card services are FREE of charge

Move money services: charged at 10p/€0.15/$0.20 each, in addition to your standard network charge

Full details of all our fees can be found in the Terms and Conditions for the Tuxedo  Card and eccount.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011