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Contact us

 

Tuxedo MasterCard® Prepaid Card

Customer Care: 9am – 6pm (7 Days a Week)

  • Telephone: +44 (0)20 7096 9430 from mobiles or if overseas, 0871 220 6420 from the UK (calls cost 10p per minute from a BT landline, network rates vary abroad, SMS charges are; to check balances free, lock and unlock your card free, load alerts 10p, card to card transfer 20p)
     
  • Email: customercare@tuxedopay.com

 

Manage Your Money, Move Your Money, Balance Enquiries and Exchange Rates: 24 Hours

  • Log-in online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs  OR
  • Call our automated telephone line 0871 220 6420 OR
  • Text us: use the convenient text services in manage your money

 

Block Card, Unblock Card: 24 Hours

  • Log-in online: log-in and choose ‘eccount Summary’ tab OR
  • Call our automated telephone line: 0871 220 6420  OR
  • Text us: use the convenient text services to manage your card   

Lost or Stolen Cards: 24 Hours

  • Call +44 (0)20 7101 6599 from a mobile or overseas, 0845 241 4278 in UK.

 

By Post:

  • Tuxedo Pay, PO BOX 3753, CHESTER, CH1 9UH 

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011