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Contact us

Customer Care: 9am – 6pm (7 Days a Week)

 

Manage Your Money, Move Your Money, Balance Enquiries and Exchange Rates: 24 Hours

  • Log-in online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs  OR
  • Call our automated telephone line 0871 220 6420 OR
  • Text us: use the convenient text services in manage your money  OR
  • Use the Mobile eccount service direct from your mobile phone

 

Block Card, Unblock Card: 24 Hours

  • Log-in online: log-in and choose ‘eccount Summary’ tab OR
  • Call our automated telephone line: 0871 220 6420  OR
  • Text us: use the convenient text services to manage your card  OR
  • Use the Mobile eccount service direct from your mobile phone 

 

Lost or Stolen Cards: 24 Hours

  • Call +44 (0)20 7101 6599 from a mobile or overseas, 0845 241 4278 in UK.

 

By Post:

  • Tuxedo Pay, PO BOX 6388, LONDON, W1A 1UX

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Tuxedo MasterCard Prepaid Card is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).