There is no styling applied to this page, you either have CSS disabled or you have a browser incapable of displaying styles.Fees and Charges
Please see the standard fees table below.
To view more detailed fees and charges online, please click here. If you require further information then please contact Customer Care on +44 (0) 20 7096 9430 or (0845 241 4268 in UK)
| Max combined card/eccount balance | £5,000/€7,500/$10,000 |
| Additional card | £5.00/€7.50/$10.00 |
| Information and alerts | |
| Online balance and transactions | FREE |
| Automated telephone service/balance check | Calls to Customer Care will be charged for by the service provider that you use to make the call - some calls however may be free on certain tariff plans. |
| Load alerts by email | FREE |
| Online card to card transfer |
20p/€0.30/$0.40
|
| Customer Care | |
| Customer Care | Calls to Customer Care will be charged for by the service provider that you use to make the call - some calls however may be free on certain tariff plans. |
| Lost and stolen line | Calls to Customer Care will be charged for by the service provider that you use to make the call - some calls however may be free on certain tariff plans. |
| SMS service | |
| Check balance by text | No extra charge, standard network rates apply |
| Load alerts | 10p/€0.20/$0.30 |
| Card to card transfers | 20p/€0.30/$0.40 |
| Lock your card | FREE |
| Unlock your card | FREE |
| Other charges | |
| Replacement card | £5.00/€7.50/$10.00 |
| Direct debit one off set-up/provisioning fee | £2.50/€3.75/$5 per direct debit payment |
| Direct debit monthly fees | £2.50/€3.75/$5 for 1st direct debit & £1.50/€ 2.25/$3 |
| Failed direct debit admin fee | £5 per failed direct debit per month |
| Standing order | £1/€1.50/$2 |
| Failed standing order admin fee | £5/€7.50/$10 |
| Paper statement | £10/€15/$20 |
| PIN Issue/re-issue | FREE |
| Annual fee | FREE |
| Investigation fee | £20/€30/$40 |
| Administration fees | FREE |
| Mobile eccount fee | FREE for the first 30 days, £1/€1.50/$2 per month thereafter |
| Closure | |
| Cancellation or redemption | £10/€15/$20 |
| Expiry | Card valid for 36 months |
